Frequently Asked Questions (FAQ)

1. Is VIONAREL a legitimate jewelry brand?

Yes. VIONAREL is operated by QIHENG INC., a registered business based in New York, United States. We specialize in premium moissanite jewelry and are committed to transparent product information, secure shopping, and reliable customer service.

2. What is moissanite?

Moissanite is a laboratory-created gemstone known for its exceptional brilliance, durability, and sparkle. It offers an attractive alternative to natural diamonds while maintaining excellent everyday wearability.

3. Are your products made with real diamonds?

No. Unless specifically stated, VIONAREL jewelry features premium moissanite gemstones rather than natural diamonds. Product descriptions clearly identify the materials used in each design.

4. What materials are used in your jewelry?

Depending on the product, our jewelry may include:

Premium Moissanite
925 Sterling Silver
14K or 18K Gold-Plated Finishes

Please refer to each product page for detailed material specifications.

5. How long does shipping take?

Most in-stock items are processed within 1–2 business days and typically arrive within 2–5 business days after shipment within the United States.

Custom-made jewelry requires additional production time before shipping.

6. Can I track my order?

Yes.

Once your order ships, you will receive a confirmation email containing your tracking number and tracking link.

7. Do you offer free shipping?

Eligible orders may qualify for free shipping during promotional periods. Any available shipping offers will be displayed during checkout.

8. What is your return policy?

Most eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition, and include the original packaging.

Please see our Return & Refund Policy for complete details.

9. Are custom-made items returnable?

Custom-made or personalized jewelry is generally non-returnable unless it arrives damaged or has a verified manufacturing defect.

10. Do your products include a warranty?

Yes.

VIONAREL provides a Lifetime Limited Warranty covering verified manufacturing defects in materials and workmanship under normal use.

Please refer to our Warranty Policy for complete coverage details.

11. What payment methods do you accept?

We accept secure payments through major credit and debit cards and other payment methods available during checkout.

Available payment options may include:

Visa
Mastercard
American Express
Discover
Shop Pay
Apple Pay
Google Pay
PayPal (if available)

12. Is my payment information secure?

Yes.

Our website uses SSL encryption and secure payment processing to help protect your personal and payment information during checkout.

13. Can I cancel my order?

Orders may be cancelled before processing begins.

Once an order has entered processing or has shipped, cancellation may no longer be possible. Eligible items may still qualify for return under our Return Policy.