FAQ
Frequently Asked Questions
💎 Is this real moissanite?
Yes. All Vionarel jewelry features premium moissanite stones, carefully selected for exceptional brilliance, fire, and durability.
They offer a stunning diamond-like sparkle at a more accessible price.
📜 Does the jewelry come with a certificate?
Yes. Selected pieces include a GRA certificate to verify quality and authenticity.
✨ Will the jewelry fade or tarnish?
Our jewelry is crafted with 925 sterling silver and premium plating designed for long-lasting shine.
With proper care, your jewelry will maintain its brilliance over time.
🌿 Is it safe for sensitive skin?
Yes. Our jewelry is hypoallergenic and designed for comfortable daily wear.
🇺🇸 Where do you ship from?
All orders are shipped from our New York, USA warehouse.
🚚 How long does shipping take?
Orders are processed within 1 business day.
Delivery time:
👉 2–3 business days within the USA
💰 Do you offer free shipping?
Yes. We offer free shipping on all orders.
🔁 Can I return my order?
Yes. We offer a 30-day risk-free return policy.
Items must be unused and in original packaging.
Please visit our Return Policy page for full details.
🎁 Is the jewelry gift-ready?
Absolutely. Every order includes:
- Elegant jewelry box
- Jewelry pouch
- GRA certificate
- Thank you card
- Brand card
Perfect for gifting on any special occasion.
📦 Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number by email.
📧 How can I contact customer support?
You can reach us anytime at:
We usually respond within 24 hours.
💖 About Vionarel
Vionarel is dedicated to creating elegant, meaningful jewelry designed for everyday wear and special moments.