Shipping Policy

Thank you for shopping with VIONAREL. We are committed to providing reliable order processing, transparent shipping information, and timely delivery for every customer.

Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

In-stock jewelry: Usually processed within 1–2 business days.
Custom-made jewelry: Requires additional production time before shipment. Production typically takes 7–10 business days, depending on the design.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

We currently ship within the United States.

If international shipping becomes available in the future, supported destinations will be listed during checkout.

Shipping Methods

Orders are shipped through trusted shipping carriers such as:

USPS
UPS
FedEx

The carrier used may vary depending on your shipping address and order requirements.

Estimated Delivery Time

Estimated delivery times begin after your order has been processed.

Order Type	Processing Time	Estimated Delivery
In-Stock Jewelry	1–2 Business Days	2–5 Business Days
Custom Jewelry	7–10 Business Days	3–7 Business Days after shipment

Please note that these are estimated delivery times and are not guaranteed.

Shipping Fees

Shipping charges are calculated during checkout.

Promotional free shipping may be available for qualifying orders.

Any available shipping promotions will be clearly displayed before payment.

Order Tracking

Once your order has shipped, a confirmation email containing your tracking number will be sent to the email address used during checkout.

Tracking information may require up to 24 hours to become active after the carrier receives the package.

Delivery Delays

Delivery times may occasionally be affected by factors beyond our control, including:

Severe weather
Carrier delays
High shipping volumes
Public holidays
Address verification issues

We appreciate your patience should unexpected delays occur.

Incorrect Shipping Address

Please review your shipping information carefully before placing your order.

If you notice an error after submitting your order, contact us as soon as possible.

While we will make every reasonable effort to update your information before shipment, address changes cannot be guaranteed once an order has entered processing.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team within 48 hours of the recorded delivery date.

Please include: