Shipping Policy

At VIONAREL, every order is prepared with care and shipped to eligible addresses within the United States. Most in-stock jewelry ships from our New York warehouse. Certain custom-made or personalized jewelry is produced by our specialist production partner in China and shipped directly to you after production. Processing and delivery estimates may vary by product and carrier.

Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

In-stock jewelry: Usually shipped by the next business day.
Custom-made jewelry: Requires additional production time before shipment. Production typically takes 7–10 business days, depending on the design.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

VIONAREL currently ships within the United States only. International shipping is not currently available at checkout.

Shipping Methods

Orders are shipped through trusted shipping carriers such as:

USPS
UPS
FedEx

The carrier used may vary depending on your shipping address and order requirements.

Estimated Delivery Time

Estimated delivery times begin after your order has shipped.

Order Type	Processing Time	Estimated Delivery
In-Stock Jewelry	Next Business Day	2–5 Business Days after shipment
Custom Jewelry	7–10 Business Days	3–7 Business Days after shipment

Please note that these are estimated delivery times and are not guaranteed.

Shipping Fees

Standard shipping within the United States is complimentary for every order, with no minimum order value.

No promotional code is required for complimentary U.S. Standard shipping.

Any other available shipping methods and applicable charges will be displayed at checkout before payment.

Order Tracking

Once your order has shipped, a confirmation email containing your tracking number will be sent to the email address used during checkout.

Tracking information may require up to 24 hours to become active after the carrier receives the package.

Delivery Delays

Delivery times may occasionally be affected by factors beyond our control, including:

Severe weather
Carrier delays
High shipping volumes
Public holidays
Address verification issues

We appreciate your patience should unexpected delays occur.

Incorrect Shipping Address

Please review your shipping information carefully before placing your order.

If you notice an error after submitting your order, contact us as soon as possible.

While we will make every reasonable effort to update your information before shipment, address changes cannot be guaranteed once an order has entered processing.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team within 48 hours of the recorded delivery date.

Please include: