Warranty Policy

At VIONAREL, we stand behind the quality and craftsmanship of every piece.

All VIONAREL jewelry comes with a 30-day warranty from the date of delivery against manufacturing defects.

Our warranty covers:

• Loose stones caused by manufacturing defects

• Defective clasps or closures

• Structural issues caused by craftsmanship defects

• Broken chains due to manufacturing faults

Our warranty does not cover:

• Normal wear and tear

• Accidental damage, misuse, or improper care

• Lost items or stolen jewelry

• Damage caused by third-party repairs or modifications

• Tarnishing caused by improper storage or chemical exposure

If you experience any issue with your jewelry, please contact us at support@vionarel.com with your order number and clear photos of the issue.

Our support team will review your request and provide the best possible solution.

Your satisfaction is always our priority at VIONAREL.