Warranty Policy

Warranty Policy

At VIONAREL, we are committed to providing quality craftsmanship and standing behind every piece of jewelry we create. Our Lifetime Limited Warranty covers manufacturing defects in materials and workmanship under normal wear.

This warranty is provided to the original purchaser and is intended to ensure confidence in the quality of your VIONAREL jewelry.

What Is Covered

Our Lifetime Limited Warranty covers verified manufacturing defects, including:

  • Loose moissanite stones caused by manufacturing defects
  • Defective prongs or stone settings
  • Faulty clasps or closures
  • Manufacturing defects in chains or metal components
  • Structural defects resulting from workmanship

If a manufacturing defect is confirmed, VIONAREL will repair or replace the item at our discretion.

What Is Not Covered

This warranty does not cover damage resulting from normal use or circumstances outside of manufacturing defects, including:

  • Normal wear and tear
  • Scratches or surface marks
  • Tarnishing caused by environmental exposure
  • Bent rings or damaged prongs caused by impact
  • Lost jewelry or lost stones
  • Accidental damage
  • Improper storage or improper care
  • Damage caused by chemicals, cosmetics, perfumes, or cleaning products
  • Damage caused by unauthorized repairs, resizing, or modifications

Warranty Claim Process

If you believe your jewelry has a manufacturing defect, please contact our customer support team before returning the item.

Please provide:

  • Your Order Number
  • Full Name
  • Email Address used for the purchase
  • A detailed description of the issue
  • Clear photographs showing the affected area

Email:

support@vionarel.com

Our team will review your request and provide further instructions if inspection is required.

Inspection & Resolution

Every warranty claim is individually evaluated.

If inspection confirms a manufacturing defect, VIONAREL may:

  • Repair the jewelry
  • Replace the jewelry with the same or a comparable item
  • Offer another appropriate solution when repair or replacement is not possible

Warranty decisions are made after inspection by our support team.

Shipping for Warranty Service

Customers are responsible for shipping the item to our service location unless otherwise agreed.

If the warranty claim is approved, VIONAREL may cover the return shipping cost for repaired or replacement items within the United States.

Exclusions

This warranty is separate from our Return & Refund Policy.

Normal product aging, cosmetic wear, accidental damage, misuse, or unauthorized modifications are not considered manufacturing defects.

Limitation of Warranty

This warranty applies only to products purchased directly from VIONAREL or through authorized sales channels.

The warranty does not cover indirect, incidental, or consequential damages to the extent permitted by applicable law.

Some jurisdictions do not allow certain warranty limitations, so portions of this policy may not apply depending on your location.

Contact Us

If you have any questions regarding our warranty services, please contact us.

VIONAREL Customer Support

Email: support@vionarel.com

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (Eastern Time)