Return Policy

Return & Refund Policy

At VIONAREL, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

Most eligible items may be returned within 30 calendar days of the delivery date.

To qualify for a return, items must:

Be unworn and unused
Be in their original condition
Include the original jewelry box and packaging
Include any certificates or accessories provided with the purchase
Be accompanied by proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or have a verified manufacturing defect:

Custom-made or personalized jewelry
Engraved products
Final sale or clearance items
Gift cards
Items showing signs of wear, damage, resizing, or modification after delivery

How to Request a Return

To request a return, please contact our customer support team before sending any item back.

Please include:

Order Number
Full Name
Email Address used for the purchase
Reason for the return
Photos of the item if it is damaged or incorrect

Email:

support@vionarel.com

Returns sent without prior authorization may not be accepted.

Return Shipping

If your return request is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless:

The incorrect item was shipped
The item arrived damaged
The product has a confirmed manufacturing defect

We recommend using a trackable shipping service for all approved returns.

Refund Process

Once your returned item has been received and inspected, we will notify you of the inspection result.

If approved:

Refunds are issued to the original payment method.
Processing generally takes 3–5 business days after inspection.
Depending on your payment provider, the refund may take an additional 5–10 business days to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error.