Shipping policy

Shipping Policy

At VIONAREL, every order is prepared with care and shipped from our New York warehouse. We are committed to providing a reliable and transparent shipping experience for every customer.

1. Order Processing Time

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

In-Stock Jewelry

In-stock jewelry orders are usually processed within 1–2 business days.

Custom-Made Jewelry

Custom-made and personalized jewelry typically requires 7–10 business days of production before shipment, depending on the design and product specifications.

Orders placed on weekends or U.S. public holidays begin processing on the next business day.

Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Destinations

VIONAREL currently offers shipping within the United States.

International shipping is not currently available at checkout. If additional destinations become available in the future, eligible shipping options will be displayed during checkout.

3. Shipping Methods

We work with trusted shipping carriers, which may include:

USPS
UPS
FedEx

The carrier used may vary depending on your shipping address, package requirements, and available delivery services.

4. Estimated Delivery Time

In-Stock Jewelry

Estimated delivery is typically 2–5 business days after shipment within the United States.

Custom-Made Jewelry

Following the estimated 7–10 business days of production, delivery may require an additional 3–7 business days after shipment.

Delivery estimates begin after an order has been processed and shipped.

All processing and delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

5. Shipping Cost

Complimentary U.S. Standard Shipping

VIONAREL provides complimentary Standard shipping on all orders shipped within the United States.

No minimum order value is required.
No promotional code is necessary.
Complimentary Standard shipping is available for eligible U.S. delivery addresses.

Other shipping methods, if available, and any applicable additional charges will be displayed during checkout before payment.

6. Order Tracking

Once your order has shipped, a confirmation email containing your tracking number will be sent to the email address provided during checkout.

Tracking information may take up to 24 hours to become active after the shipping carrier receives your package.

You can use the tracking number to follow your shipment through the carrier's tracking system.

7. Delivery Delays

Although we work to process and ship orders promptly, delivery delays may occasionally occur due to:

Severe weather conditions
Carrier delays or service disruptions
High shipping volumes
Weekends or public holidays
Address verification issues
Circumstances beyond our reasonable control

We appreciate your patience and understanding if unexpected delays occur.

8. Incorrect Shipping Address

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address after placing an order, contact our customer support team as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment. However, address changes cannot be guaranteed once an order has entered processing or has been shipped.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact VIONAREL Customer Support within 48 hours of the recorded delivery date, or as soon as you become aware of a delivery issue.

Please provide: